KM Dilemma

Three Points of Knowledge simpliciy

2006-08-15T11:09:00.000+08:00

Sergey written in his KM facts blog:

And though knowledge is still power you need simplicity to be added to the equation when it comes to passing knowledge from one person to another.

       I agree on his point that knowledge + Simplicity = Power. This formula adapt to knowledge management amony people. For each indivudual, knowledge is power still.
        Knowledge simplicity rules should be deployed in at least below three sites.
       1. Easy to access. There were lots of discussion on how to preserve knowledge. Compared with this, discussion on how to make other guys access these knowledge was much less. But what's the key benefit of KM, that's not to preserve knowledge but to reuse knowledge. Based on this fact, I put easy to access on the first position.
        2. Easy to share. Don't put too much constraints for guys to share knowledge. I also mentioned this on my previous discussion about what km can learn from blog.
        3. Knowledge should be expressed in a simple way. Compare an ISO stardard and a stardard training materials, both contain same contents, but which one will be more welcome for new readers? over 90% guys will select later one. Although as a stardard, the documents have to be organized in that way.

Technorati Tags: KM, knowledge management, simplicity, knowledge sharing

Technorati Tags: KM, knowledge management, simplicity, knowledge sharing

Seth's Blog: How to get traffic for your blog

2006-08-11T16:27:00.000+08:00

Seth's Blog: How to get traffic for your blog

Learn how to motivate knowledge sharing from blog

2006-08-11T13:56:00.000+08:00

        Go further on this topic about blog vs KM, we can find some factors which will affect knowledge sharing. There do have something we can learm from blog to motivate knowledge sharing.
        First of all, blog is a easy tool. I believe Simplicity is a basic rule for all kinds of software tools and products. So does KM system and Internet services. Bolg is a new example of easy to use and then be popular. Whatever you use which blog service, the only thing you need to do is to register and begin to write. You don't need to write a long article, you don't need to obey some writing format, you don't need to get your writings being approved. Your blog entries can be as long as you want, also can be only one word, one statement.
         Secondly, Blog was organized by authors, KM was organized by contents. If you are a good blogger, you will be well known by your readers and you will enlarge your communication circle. KM normally don't have the mechanism to push author before the readers. If you are a good KM contributor, you maybe can get some reward from the company, but nothing else. Even more, you may have a feeling that, Oh, I left what I owned in the company, but I didn't get anything that can be comparable with my contributions.
        Third one, blogger can be motivated by more readers and interactive between author and readers. For KM, if the KM system lack of readers, can you image that someone are willing to write long articles that will seldom be read?
         Up to here, at least we have three ways learned from blog to motivate knowlege sharing in your company. First, make you KM system become easy to share. Senond, find a way to make the authors be well known to all the readers. Third, marketing your KM to get more discussion and readers.


Technorati Tags: knowledge management, knowledge sharing, knowledge

Three roles in KM

2006-07-27T15:36:00.000+08:00

     There are three roles in KM.
     one is the knowledge management team. This is the team who are in charge of knowledge management. And they are the rule maker, service provider and almost 90% the success of KM will be determined by them.
     one is knowledge users who will benefit and get knowledge from the KM.
     one is knowledge contributor who will contribute knowledge to KM.
     For the km team, one important things is that they must trate knowledge users and knowledge contributors in different way.

KM vs Blog

2006-07-20T11:59:00.000+08:00

Davenport ask us to attention bloggers! More and more people began to write blog, and more and more companies began to deploy blog system as a knowledge management tools. What's the real relationship between blog and KM?
Just as Davenport mentioned in his blog,

It’s far easier to write a blog than to get anyone to read it.
This imbalance leads me to believe that a couple of major changes need to take place in individual and organizational information environments.

         However, this is problem for blog, but not for KM system. A mature KM system already have good automated mining solutions. Compare a blog system and KM system on every aspect, you can find that blog is realy much weaker than KM system to support KM sharing purpose. But why blog was so attractive?
   The key maybe the writing style and motivation. To write a blog, there's no big limitations, you can write everything as you want, don't need to care the keywork, the format, the statement organization, the higher leverl approval. And it seems that every blogger was motivated by himself to write blog. No pressure from others is needed.
           Thus the truth maybe: blog isn't a good KM system. Since it solved the hardest barrier of knowledge sharing, it becomes one option for KM. It's a remind to current KM tools provider, can current system provide a more freedom style for guys to contribute content?

Google dodges KM question

2006-07-19T15:11:00.000+08:00

Last month, Google announced a partnership with consultancy
BearingPoint, formerly KPMG Consulting, to help the search giant cater
to the search needs of specific industries, like pharmaceuticals,
banking, high-tech and aerospace. "Search as an application is becoming
more and more in demand from within the enterprise," said Chris Weitz,
managing director of BearingPoint, at the time. "
就象Google在internet上取得的成功一样，虽然企业领域的搜索需求有所区别，相信Google还是会成功，问题是SAP和Siebel们会怎么样？

knowledge sharing motivation

2006-06-09T14:02:00.000+08:00

Organic KM: Value Alignment & KM
Dinesh mentioned that Organizations that succeed in value alignment can be benefit from this. In fact, value alignment is part of company culture. Of course, it will act important roles in encourging knowledge sharing. But this haven't touch the deepest point of knowlege sharing. The key is how employee can benefit from sharing their knowledge and experience.
I most situation, only company get the benefit, but the guys who contribute can only get a little even nothing.

New dilemma: KM is to put company or employee's benefit first?

2006-05-22T14:48:00.000+08:00

      Continue the previouo discussion, Whost benefit should be put first in KM , the company's or the employee's?
      In an ideal status, it's should be employee, because employee are the most valuable asset of company. Once the employee get benefit from company, the company will benefit from employee, in this way, we can max. the benefit. Vice vesa, even company can get benefit from KM but it won't be a long term one since employee's lost will transfer to company sooner or later.
      But on the other hand, how can a company be confident enought that the benefited employee can only benefit the company itself but not the competitor?

New dilemma: KM is to put company or employee's benefit first?

2006-05-22T14:46:00.000+08:00

      Continue the previouo discuss, Whost benefit should be put first in a KM system, the company's or the employee's?
      In an ideal status, it's should be employee, because employee is the most valuable asset of company. Once the employee get benefit from company, the company will benefit from employee, in this way, we can max. the benefit. Vice vesa, even company can get benefit from KM but it won't be a long term since employee's lost will transfer to company sooner or later.
      But on the other hand, how can a company be confident enought that the benefited employee can only benefit the company itself but not the competitor?

Mopsos - The dilemma of KM programs

2006-05-22T14:28:00.000+08:00

Mopsos - The dilemma of KM programs
I agree that we can't swings the pendulum too far in the opposite direction. But for the dilemma of a and b, are they really dilemma? Can we find a way to both benefit a and b?
(a) fully mobilize the energy of the organization's human resources towards achievement of the organization's performance objectives
(b) at the same time, so organize the work, work environment, the communications system, and the relationships of people, that individuals need for self worth, growth, and satisfaction are sigificantly met at work.
Look at google, their culture can settle down both side perfectly.

Also I don't agree the last statement:organizations must see the longer term enculturation benefit, which usually builds on explicit knowledge and categorizing.

Why organizations must build explicit knowledge and categorizing? Is here a general sense that there are always employee turnover that organizations must build sth to avoid knowlege lost one some guys left the organization made you make the conclusion. Yes, I agree that this is important. But this in only one half of knowledge management. The other part is that how to have new comer and all membmer learn to use the stored knowledge. This is two steps must by done by km, but not option1 and option2, you can select1 and throw 2 away or select 2 and throw 1 away.

Google is the biggest KM company

2006-05-17T15:43:00.000+08:00

Google Co-op
Except co-op, google also provide google groups
For both products, google claim that they want to help each others to share knowledge and experience.

And for Google itself, it's the most poluar tools for people to find useful information(or knowledge ) for themselves.

And based on above facts, in some degree, we can make a conclusion that now Google is already the biggest KM company. The only difference is that google provide tools for individuals, but others provide tools for cooperation. But, none can't say that google tools can't be used in company, which means, if google want, he can act a role in KM market.

SELFSERVICESCORECARD.COM

2006-04-27T17:55:00.000+08:00

SELFSERVICESCORECARD.COM

A quite useful website which give the ranking of all selfservice verdors.

And for customers contact centers, knowlege management is often a very important parts of the self service system. And you can learn a lot from this mature products.

Care the feeling of KM tools user

2006-04-27T17:00:00.000+08:00

In my last post, you have found that I only spent few minutes to reject a new km similar tools: ziki A looks good service which can help you to organize all your digital contents.
what's happening?
The tools didn't give me good first image. I didn't try more on the service, but once I found that under my most favorite tag, there's lots of unrelated info, I have a direct feeling that this tools won't help me but can only waste my time.
Garbage in, garbage out. As lots of guys know this famous statement.
So be careful to your km tools, if your tools give their users a first feeling of garbage. Pls knee down and pray for your investment on these tools. I can bet you won't get them back.

Ziki - Finding People by Tag, Name or Web Address

2006-04-27T16:49:00.000+08:00

Ziki - Finding People by Tag, Name or Web Address

Have a quick browse on ziki, and checked my most favorite tag, knowledge sharing, what I found?

Yep, lots of member in this tag, but who is the most professional, who have similar opinion with me, who don't agree with me, I have to get this details one by one. Of cousre, I won't spend so much time on it.

And, my decision is:
Don't use it.

A theory of implicit and explicit knowledge

2006-04-21T15:26:00.000+08:00

A theory of implicit and explicit knowledge

an article on tacit and explicit knowledge.

Relationship between knowledge and innovation

2006-04-20T18:10:00.000+08:00

         Here's Ron's some comments about knowledge and innovation APQC's Knowledge Management Blog: Knowledge and Innovation.
         In my opinion, KM will not always benefit to innovation. It will depend on what's your purpose to promote KM. For example, you want to spread some best practice from one branch to other branches. In this process, one important factor is that you need to difine a good template and every branch need to follow up the template. Deploy time and efficient is the most important factors. Maybe some adaption can be allowed, but anyway modification on basic structure will always be forbidden in general. In this case, innovation in some degree, isn't welcome, even not allowed. Also, Dinesh has some comments on this point.
         While for some other cases focused on innovationn, just like Ron mentioned, KM will act as a different role.
         So, I tend to split KM to two types, oriented to operation and oriented to innovation. We need to define different strategy for them.

Knowledge and Information: a Discussion

2006-04-20T16:57:00.000+08:00

Here's a dicussion about Knowledge and Information: a Discussion.
We also had a lots of discussion about knowledge and information, you can seldom get a conclusion that can be accepted by everyone. But whatever, it's a term, if any guys don't like KM, they have the right to use their own term. God Bless that others can know what they are discussing! Hunderds of new terms were generated per day on the internet.
The key point is that how you want your KM to do. If you begins from the end and then go back step by step, what will you find?
1. we need to avoid re-invent wheels
2. there's someone who knows how to make wheels
3. Whatever it's infomation or knowledge, when others come to him, they will know how to make wheels.
4. For others, he will spend less time and money to make a wheels
5. In general, we saved time or money.
That's all.
What's the key? The things(you can call it knowledge or information as you like) that teach guys to make wheels is what we need to managed.

Why call it KM dilemma?

2006-04-20T16:34:00.000+08:00

Has known knowledge management for quite a long time. Firstly, I am very excited on this new concept. What a good idea! Share knowledge, this will benefit everyone in an organization. When everyone has same experience, same knowledge, what a huge improvement we can win.
But when I went deeper and deeper, found that there'ere so much things not clear. What's knowledge, what's information, how to share, how to learn, how to distinguish knowledge/information/skills, what km can help us on.
I came here and write down, KM dilemma, let discuss more! I believe that lots of dilemma can be clear after discussed with more experts.